We’re looking for a Manager, Licensing & Commissions to lead a high-impact team responsible for agent licensing, appointments, and commission operations across all product lines and distribution channels.

This role is critical to ensuring our field force is licensed, appointed, and ready to sell, while also ensuring commissions are paid accurately and in compliance with state regulations. You’ll serve as a key partner to our field organization, supporting agents and leaders with timely, accurate, and compliant licensing and compensation processes.

This position blends leadership, operational excellence, and regulatory expertise, with close partnership across Product, Actuarial, Accounting, Technology, and Distribution teams to ensure our processes are efficient, scalable, and aligned to business needs.

• Lead and develop the Licensing & Commissions team, setting clear expectations and coaching for performance
• Oversee agent licensing, appointments, renewals, and terminations, ensuring compliance with all state insurance regulations
• Ensure agents are properly credentialed and supported to sell in all required states and product lines
• Manage intermediary onboarding and contracting, including producer setup, background review, and appointment processes
• Oversee accurate and timely commission payments, ensuring alignment with compensation structures and contracts
• Serve as the business lead for system enhancements, testing, and implementation impacting licensing and agent pay
• Partner closely with field leadership to support agent readiness, issue resolution, and ongoing compliance
• Monitor reporting, controls, and processes to ensure regulatory compliance and operational integrity
• Identify opportunities to improve workflows, streamline processes, and enhance the agent experience
• Communicate proactively with internal teams and field partners to keep processes aligned and moving forward

• Bachelor’s degree in Business Administration or related field, along with insurance industry experience
• Experience leading teams in a licensing, commissions, or insurance operations environment
• Strong knowledge of agent licensing, state appointment requirements, and regulatory compliance
• Experience supporting field operations and understanding the importance of agent readiness and service
• Familiarity with licensing systems such as NIPR, Vertafore PLM, or similar platforms
• Experience working with commission structures, payments, and reconciliation processes
• Strong analytical, organizational, and communication skills
• Ability to manage priorities in a fast-paced, detail-oriented environment
• Experience supporting system enhancements and process improvements (Agile familiarity a plus)

Why This Role Matters

This role sits at the center of our distribution and compliance efforts, ensuring our agents are set up for success and our organization meets all regulatory requirements. Your work directly impacts the field’s ability to sell, serve customers, and grow the business.

Health. Life. Retirement. The Physicians Mutual family empowers people from all walks of life to enjoy the financial security they deserve. That’s what Insurance for all of us® is about.

The Physicians Mutual family includes Physicians Mutual Insurance Company, Physicians Life Insurance Company and Physicians Select Insurance Company. Physicians Mutual offers reliable dental and supplemental health insurance, and pet insurance. Physicians Life provides important life insurance, Medicare Supplement insurance and coverage for funeral pre-planning. Physicians Select Insurance Company additionally offers exclusive Medicare Supplement insurance.

Since our start in 1902, our dedication to delivering on our promise has helped make us one of the nation’s leading health and life insurance providers. In fact, we are rated in the top 1% of insurance companies. We consistently maintain some of the highest financial strength ratings in the nation from independent insurance analysts, including A.M. Best Company and Weiss Ratings, ensuring we’ll be there for our policyowners and our employees far into the future.

But the achievement we’re most proud of? We have a 95% customer satisfaction rating — a true sign of a company dedicated to embodying its vision.