Physicians Mutual is seeking a Help Desk Analyst to join our Enterprise Technology Group. In this role, you’ll serve as the first point of contact for employees experiencing technical issues, providing support for hardware, software, applications, and network connectivity. You’ll troubleshoot problems, coordinate resolutions, and ensure employees receive timely, professional assistance. The ideal candidate combines strong technical aptitude with excellent customer service skills and enjoys helping others solve technology challenges.

• Serve as the primary point of contact for employee technology questions, issues, and service requests.

• Troubleshoot and resolve hardware, software, application, and network-related problems.

• Escalate complex technical issues to appropriate IT teams while maintaining communication through resolution.

• Document support requests, troubleshooting steps, and resolutions within the IT service management system.

• Assist with software installations, updates, workstation setup, and equipment configurations.

• Support user access requests and account maintenance activities in accordance with company procedures.

• Collaborate with internal technology teams and external vendors to resolve technical issues.

• Monitor open incidents, follow up with employees, and ensure timely resolution of support requests.

• Maintain knowledge of company-supported technologies and assist with IT projects and administrative tasks.

• Associate’s or Bachelor’s degree in Management Information Systems, Information Technology, Computer Science, or a related field.

• 1–2 years of experience in technical support, help desk, desktop support, or a related customer service/technical role.

• Strong knowledge of Microsoft Windows, Microsoft Office applications, and common workstation technologies.

• Basic understanding of networking, hardware troubleshooting, and software installation.

• Excellent customer service, communication, and interpersonal skills.

• Strong analytical and problem-solving skills with the ability to troubleshoot issues remotely.

• Ability to prioritize multiple support requests in a fast-paced environment.

• Strong attention to detail and ability to accurately document technical issues and resolutions.

• Ability to remain calm, professional, and customer-focused when handling challenging technical situations.

• Ability to work collaboratively with technical teams and employees across the organization.

Health. Life. Retirement. The Physicians Mutual family empowers people from all walks of life to enjoy the financial security they deserve. That’s what Insurance for all of us® is about.

The Physicians Mutual family includes Physicians Mutual Insurance Company, Physicians Life Insurance Company and Physicians Select Insurance Company. Physicians Mutual offers reliable dental and supplemental health insurance, and pet insurance. Physicians Life provides important life insurance, Medicare Supplement insurance and coverage for funeral pre-planning. Physicians Select Insurance Company additionally offers exclusive Medicare Supplement insurance.

Since our start in 1902, our dedication to delivering on our promise has helped make us one of the nation’s leading health and life insurance providers. In fact, we are rated in the top 1% of insurance companies. We consistently maintain some of the highest financial strength ratings in the nation from independent insurance analysts, including A.M. Best Company and Weiss Ratings, ensuring we’ll be there for our policyowners and our employees far into the future.

But the achievement we’re most proud of? We have a 95% customer satisfaction rating — a true sign of a company dedicated to embodying its vision.